Mitel

With 45 years of industry leadership, Mitel helps businesses connect, collaborate and provide better experiences for their customers. Mitel is trusted by 70 million business users in more than 100 countries.

In September 2017, Mitel completed the acquisition of ShoreTel which was rebranded as Mitel. As part of the merger, some of ShoreTel’s products were renamed, replaced or discontinued.

ShoreTel Connect Cloud is now MiCloud Connect (for hosted cloud) and ShoreTel Connect Onsite is now MiVoice Connect (for on-site).

• Champion Partner
• International Circle of Excellence Award
• “World-Class” Customer Satisfaction Award (over 95% average)

Direct Routing

A complete Mitel telephony infrastructure to Microsoft Teams integration with a certified MSA certified Session Border Controller allowing you to make calls from within the Microsoft Teams environment. Direct routing is available for

• MiVoice Business
• MiCloud Flex
• MiVoice Connect
• MiVoice MX-ONE
• MiVoice 5000
• MiVoice Office 400

As a proud winner of the Mitel Circle of Excellence award (of which there are only 2 in EMEA) and holder of Mitel’s ‘World Class Customer Satisfaction’ award, Datasharp Integrated Communications is uniquely placed to provide the full range of Mitel’s unified communications solutions.

Mitel’s ‘Brilliantly Simple’ Approach

Mitel solutions don’t replace old phones; they replace old thinking. Mitel created a world class voice over IP (VoIP) telephone system that is reliable and flexible so it’s easy to deploy, manage and use.

Mitel Mobility’s least-cost routing technology not only routes mobile calls via the cheapest path, inside and outside the enterprise, but is also one of the only solutions to use VoIP over WiFi on leading smartphones and tablets to drive costs down and increase user productivity.

The Mitel Mobility solution makes it easy for your workforce to communicate on the devices of their choice. From any location (office, home, hotspot) they can access a full suite of mobile unified communications.

Businesses are deploying Mitel’s mobile workforce solution to address the key challenges associated with BYOD demands from employees, soaring roaming charges, poor in-building coverage and integration into the corporate PBX and unified communications systems.

Customers expect higher levels of service than ever, and multi-site contact centres are now the norm.

The Mitel Contact Centre solution easily connects the right agent at the right time.

The result? Lowered costs and improved customer experiences that help transform your contact centre into a revenue centre.

Datasharp provides consultation and project management services to help organisations meet their business objectives. By creating new ideas and implementing forward thinking, we help you find the right solution.

Our Unified Communications teams are experts in a variety of telephony technologies and services. Our mission is to help you connect, run and grow your business through superior technology and outstanding service.