With 45 years of industry leadership, Mitel helps businesses connect, collaborate and provide better experiences for their customers. Mitel is trusted by 70 million business users in more than 100 countries.

What Happened To Shoretel?

In September 2017, Mitel completed the acquisition of ShoreTel which was rebranded as Mitel. As part of the merger, some of ShoreTel’s products were renamed, replaced or discontinued.

ShoreTel Connect Cloud is now MiCloud Connect (for hosted cloud) and ShoreTel Connect Onsite is now MiVoice Connect (for on-site).

Our Awards Include

  • Champion Partner
  • International Circle of Excellence Award
  • “World-Class” Customer Satisfaction Award (over 95% average)
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Quick Facts

Mitel is the #1 market leader in total cloud seats and has been since inception of the Synergy report in 2012. Mitel’s public, private and hybrid cloud solutions make it the choice of nearly 4.7 million business users worldwide.

  • 4.7 million cloud users worldwide
  • #1 market leader in total cloud seats worldwide
  • #1 in private cloud worldwide
  • #1 in UC market share for Europe
  • Over $1.3B in revenue
  • Frost & Sullivan 2017 Growth Excellence Leader in UC in North America
  • 5 time Gartner Magic Quadrant Leader for UC
  • Over 1,600 patents & applications

Mitel for Microsoft Teams

By easily combining your Microsoft Teams account with a Mitel call control platform, you get all the collaboration features of Microsoft Teams combined with enterprise-grade telephony features at your fingertips.

Direct Routing

A complete Mitel telephony infrastructure to Microsoft Teams integration with a certified MSA certified Session Border Controller allowing you to make calls from within the Microsoft Teams environment. Direct routing is available for

  • MiVoice Business
  • MiCloud Flex
  • MiVoice Connect
  • MiVoice MX-ONE
  • MiVoice 5000
  • MiVoice Office 400
  • Protect your investment
  • Lower TCO
  • Talk to your customers
  • Maximise productivity

Third-party solution that integrates a Mitel phone system with Office 365, enabling softphone functionality within the Microsoft Teams environment. Call2Teams is available for

  • MiVoice Business
  • MiVoice MX-ONE
  • MiCloud Flex

Mitel & Datasharp Integrated Communications

As a proud winner of the Mitel Circle of Excellence award (of which there are only 2 in EMEA) and holder of Mitel’s ‘World Class Customer Satisfaction’ award, Datasharp Integrated Communications is uniquely placed to provide the full range of Mitel’s unified communications solutions.

Mitel’s ‘Brilliantly Simple’ Approach

Mitel solutions don’t replace old phones; they replace old thinking. Mitel created a world class voice over IP (VoIP) telephone system that is reliable and flexible so it’s easy to deploy, manage and use.

Datasharp will customise a bespoke VoIP solution best suited for your company’s needs and specifications. We bring together VoIP, unified communications, contact centre, and enterprise mobility solutions with plug and play features that are brilliantly simple.

Customised Training

We customise ongoing training for your end users and administrators, and offer 24/7 support. Mitel systems provide superior service with the lowest total cost of ownership. And with Datasharp’s dedicated customer service team you can be assured your business will have everything you need now and in the future.

"In a market where so many tech companies sell the same solution it is critical you invest into a company that delivers on its promises."
James Gay, CEO, Veritas Property Management


Mitel Mobility’s least-cost routing technology not only routes mobile calls via the cheapest path, inside and outside the enterprise, but is also one of the only solutions to use VoIP over WiFi on leading smartphones and tablets to drive costs down and increase user productivity.

The Mitel Mobility solution makes it easy for your workforce to communicate on the devices of their choice. From any location (office, home, hotspot) they can access a full suite of mobile unified communications.

Businesses are deploying Mitel’s mobile workforce solution to address the key challenges associated with BYOD demands from employees, soaring roaming charges, poor in-building coverage and integration into the corporate PBX and unified communications systems.


Not only is Mitel Mobility an inherent component of the Mitel unified communications system, it also easily integrates with other PBX and UC systems including those from Cisco, Avaya, and Microsoft.

"Everything worked exactly as promised on the day of changeover. Really pleased we’ve been able to achieve a perfect solution, when so many things could have potentially gone wrong."
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Enterprise Contact Centre

Customers expect higher levels of service than ever, and multi-site contact centres are now the norm.

The Mitel Contact Centre solution easily connects the right agent at the right time.

The result? Lowered costs and improved customer experiences that help transform your contact centre into a revenue centre.

Mitel offers flexible solutions for all types of enterprises: from smaller, less formal environments to large organisations that require call centres with sophisticated routing and reporting options, multimedia, self-service, and outbound campaign capabilities.

As a premium Mitel Contact Centre provider, Datasharp Integrated Communications offers a powerful and reliable capability configured exactly to the needs of your organisation.

"Their efficiency, professionalism and ability to help us improve our internal infrastructure has been key over the last 10 years. I would recommend Datasharp to any business!"
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Consultation and Project Management

Datasharp provides consultation and project management services to help organisations meet their business objectives. By creating new ideas and implementing forward thinking, we help you find the right solution.

Our Unified Communications teams are experts in a variety of telephony technologies and services. Our mission is to help you connect, run and grow your business through superior technology and outstanding service.

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Installation and Maintenance

Through our highly qualified and experienced teams, Datasharp offer installation and maintenance of Mitel solutions and technologies, helping you coordinate your strategies and focus on your business. Enjoy the benefits and conveniences of these new technologies, and let us worry about the details.


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