PARTNERS

As a proud winner of the Mitel Circle of Excellence (of which there are only 2 in EMEA) and holder of Mitel’s ‘World Class Customer Satisfaction’ award, Datasharp are uniquely placed to provide the full range of Mitel’s unified communications solutions.

Mitel’s ‘Brilliantly Simple’ approach

Mitel solutions don’t replace old phones; they replace old thinking. Mitel created a world class voice over IP (VoIP) telephone system that is reliable and flexible so it’s easy to deploy, manage and use.

Datasharp will customise a VoIP solution best suited for your company’s needs and specifications. We bring together VoIP, unified communications, contact centre, and enterprise mobility solutions with plug and play features that are brilliantly simple.

We customise ongoing training for your end users and administrators, and offer 24/7 support. Mitel systems provide superior service with the lowest total cost of ownership. With Datasharp’s dedicated customer service team you can be assured your business will have everything you need now and in the future.

Mobility

Mitel Mobility’s least cost routing technology not only routes mobile calls via the cheapest path, inside and outside the enterprise, but is also one of the only solutions to use VoIP over WiFi on leading smartphones and tablets to drive costs down and increase user productivity.

The Mitel Mobility solution makes it easy for your workforce to communicate on the devices of their choice. From any location (office, home, hotspot) they can access a full suite of mobile unified communications.

Businesses are deploying Mitel’s mobile workforce solution to address the key challenges associated with BYOD demands from employees, soaring roaming charges, poor in-building coverage and integration into the corporate PBX and unified communications systems. Not only is Mitel Mobility an inherent component of the Mitel unified communications system, it also easily integrates with other PBX and UC systems including those from Cisco, Avaya, and Microsoft.

Enterprise Contact Centre

Customers expect higher levels of service than ever, and multi-site contact centres are now the norm. Mitel Contact Centre solution easily connects the right agent at the right time. The result? Lowered costs and improved customer experiences that help transform your contact centre into a revenue centre.

Mitel offers flexible solutions for all types of enterprises: from smaller, less formal environments to large organisations that require call centres with sophisticated routing and reporting options, multimedia, self-service, and outbound campaign capabilities.

As a premium Mitel Contact Centre provider, Datasharp offers a powerful and reliable capability configured exactly to the needs of your organisation.

Consultation and Project Management

Datasharp provides consultation and project management services to help organisations meet their business objectives. By creating new ideas and implementing forward thinking, we help you find the right solution. Our team has become one of the greatest business changing planners in history.

Our Unified Communications teams are experts in a variety of telephony technologies and services. Our mission is to help you connect, run and grow your business through superior technology and outstanding service.

Installation and Maintenance

Through our highly qualified and experienced teams, Datasharp offer installation and maintenance of Mitel solutions and technologies, helping you coordinate your strategies and focus on your business. Enjoy the benefits and conveniences of these new technologies, and let us worry about the details.

As UNIFY’s No.1 partner in the UK (and 6th Globally), Datasharp are extremely proud of the excellent relationship we’ve had over the last 15 years together.

UNIFY (formerly Siemens) is delighted to present Datasharp with our Reseller of the Year awards 2012 for UK & EMEA out of 200 partners throughout Europe. As a UNIFY/Siemens partner for over 25 years they have made an outstanding contribution to sales as well as demonstrating exceptional services to their customers, they thoroughly deserve these awards.

Unified Communications (UC) enables people to collaborate more fluidly, making individuals, workgroups, departments and consequently all employees more efficient.

When built into business processes, Unified Communications impact the bottom line by cutting costs, reducing cycle time, cutting latency and improving the customer experience. Unified Communications also help deliver business agility whilst reducing the cost and complexity of communication and collaboration.

“Improving Customer Care” is the cornerstone of SJS’s philosophy in creating their superb Optymyse range of wallboards for contact centre environments. The purpose and benefits of Optymyse are:

Engage with, motivate, encourage and empower agents
Increase competitive advantage
Drive changes in agent behaviour
Drive customer loyalty
Reduce customer complaints
Deliver outstanding customer care

Whether at Datasharp’s technology centre or via an online demo, we would strongly recommend that you take the time for a demo of Optymyse.