HGEM & StarLeaf Video Meetings
Company Name: HGEM
Business Sector: Hospitality
Requirement: Video Conferencing
Solution: StarLeaf Video Meetings
HGEM works with hospitality businesses (restaurants, pubs, hotels, catering businesses) to help them measure and improve the quality of the guest experience.
Based in Bath, HGEM has clients across the UK and internationally.
The problems HGEM needed to solve were: excessive travel, especially to and from London; getting the best use of people's time and being able to be in better quality and more regular contact with clients.
They were also keen to adopt remote working into the culture of the business.
"We'd recommend StarLeaf because we feel they're clearly leaders in this field."
Datasharp Integrated Communications worked closely with Steven Pike, Managing Director at HGEM to design and install a StarLeaf Room System.
The solution included a high-definition camera, a large video screen paired with a StarLeaf ultra-responsive touchscreen controller and the StarLeaf app for scheduling and controlling meetings.
"It's really nice to be able to see someones face and feel like you're in the room with them, despite being in different places in the world."
Having the StarLeaf video meetings platform in place has enabled HGEM to more easily adopt remote working practices.
StarLeaf integrates with current systems (Outlook email and calendar) seamlessly allowing meeting invites to be created and sent to clients with full information and joining instructions.
Over time, the StarLeaf meetings solution will save a considerable amount of costs, especially travel costs, but will also create more focused time and enable HGEM to provide a better service to their clients.
"It’s enabled us to start changing the culture here when it comes to meeting remotely and collaborating with other people. We can do more of it, more often and at short notice."
HGEM Recommends StarLeaf
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