The relationship we’ve had with Dickies since 2001 shows the real difference that Datasharp Integrated Communications can make as a trusted partner.
“There are many benefits that we have provided,” he emphasises. “largely around efficiency gains for the contact centre.
The technology means it doesn’t have to employ an excessive number of staff.
When we put the system in it was very complex. We were doing things that were at the cutting edge of technology at that time and then as new versions of the system came out we’ve implemented them straight away so that they can enjoy the benefits of the latest in unified communications.”
He adds: “Dickies came to us because they were looking for a phone system. Now we also provide their mobile phones, internet connections, lines, calls, maintenance and support: it’s a complete solution.
The First Five Years
At the end of their first five years with us, they were so happy with the job we’d done that they recommitted for a further five years.
We have given them two free upgrades in exchange for that commitment and they didn’t need to find capital expenditure. They kept all their existing handsets, and at the end of that ten years, they recommitted for another five years and now a further four.”
The Future
Dickies clearly values the interaction it has with Datasharp Integrated Communications.
“We discuss which possibilities we have got and try to improve things,” comments Clive.
“I’m considering introducing some SIP trunks and replacing our ISDN lines to save money and they have been very helpful with that. We’ve also just upgraded our intranet connection.
Datasharp Integrated Communications supplies a very good product and gives you options as well. They’re not overly priced and they’re very knowledgeable.”
Clive Mills is now reflecting on his experiences with Datasharp Integrated Communications, a relationship that began more than a decade ago.
“I haven’t come across anybody who can provide the support that they have,” says Clive, the IT Systems Manager at Williamson Dickie Europe.
“They’re a really good bunch, really friendly and willing to help.”