TDM to VoIP

Seven Steps to a Pain-Free Migration to VoIP

Seven Steps to a Pain-Free Migration to VoIP Workers want to be able to collaborate and communicate wherever, whenever and however it is convenient, and unified communications (UC) systems can give them that freedom. With a UC system that knits together VoIP telephony, instant messaging, mobility, presence, and collaboration capabilities into a seamless business environment, organizations can boost employee productivity and lower costs. But a UC deployment, like all IT projects, must be carefully planned …

WiFi planner

WiFi Coverage planning has never been so easy

New planner tool makes WiFi deployment a breeze Datasharp Integrated Communications is pleased to announce that the latest WiFi planner tool from Aerohive is now available.  Managing multiple access points can be a headache, especially when you consider today’s/tomorrow’s requirements for: Voice over WiFi Tracking Security and compliance Greater bandwidth requirements Guest Access Smartphone connectivity Aerohive helps simplify networking by reducing the cost and complexity of distributed enterprise deployments with cloud-enabled networking solutions. These solutions, …

ShoreTel virtualization

ShoreTel Virtualisation – Make your UC Even More Flexible

ShoreTel Delivers Benefits of Customizable Virtualisation without the Complexity for All Sized Businesses. Customers can mix-and-match hardware-based and virtual appliances for highest reliability and scalability at the lowest cost ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions for the cloud and premises, today launched ShoreTel Virtualisation release 14.2 which allows companies of all sizes to deploy a ShoreTel communications system in a virtual environment. ShoreTel 14.2 delivers greater …

ShoreTel ECC iPad

ShoreTel ECC 9 Released

Enterprise Contact Centre 9 has been Unleashed! ShoreTel have now released a new version of ShoreTel Enterprise Contact Center with updates driven by the needs of large enterprise customers, including enhanced multi-channel support that improves agent productivity and operational efficiency. ShoreTel’s Enterprise Contact Center is increasingly being used by large organizations who have a need to service more customers – these days in whatever channel the customer chooses to use, whether it’s voice, email, the …

SJS Wallboard

Saving your clients from ‘good’ customer service……

Optymyse4 Dynamic Wallboards ‘Good’ customer service doesn’t quite cut it nowadays.  If you want to retain your customers and provide an enviable and successful service, only words like ’Excellent’ or ‘The Best’ should be used to describe the service you provide through your contact center. We understand the challenges that contact center managers, supervisors and agents all face and can help rid you of just ‘good’. In conjunction with our Contact Center Solutions (such as ShoreTel …

Unify and DSUK Logo

More Industry Awards for Datasharp!

Unify Reseller of the Year 2013 We are delighted to announce that Datasharp were the proud (and I must say thoroughly deserving), winners of the Unify Reseller of the Year award at the 2013 Unify conference. This represents the 13th time Datasharp have won ‘reseller of the year’ during our 21-year relationship with Unify (nee Siemens) and is a highly coveted award in our industry. We are also very proud of our very own Ben Shepherd, who was awarded Unify ‘Sales …

ShoreTel 930D

ShoreTel IP930 DECT Handset now available

Ideal for the receptionists, retail store staff, facilities and warehouse managers needing in-building mobility, the IP 930D delivers a comparable feature set to the IP230 in a cordless phone, including three line appearances, four function keys, three soft keys, and a 2.5 mm headset jack. One Base supports up to four handsets, and a single site or location can support up to a maximum of 40 handsets in the USA and Canada, and up to …

British Airways

Datasharp ‘flying high’ with British Airways

We are feeling proud of our team (again!) after one of our engineers was chosen to provide specialist support for British Airways in Lyon. On the request of British Airways, our engineer was flown over to Lyon (courtesy of the airline) to assist with moving their existing telephone system to new premises. Due to the age of the new building and the complexity of the move, our engineer was called in to work alongside France …

Unify news

Siemens Enterprise Communications unveils a new name

Siemens Enterprise Communications unveils a new name, a new brand and a new vision for the engaged enterprise. http://www.unify.com/uk/ Unify, (formerly Siemens Enterprise Communications), is a global communications software and services company. “Our new name reflects perfectly what we do: we unify our customers’ communications systems. By synchronizing technologies, creating an engaging user experience and weaving communications seamlessly into the way businesses operate, we empower an increasingly mobile workforce to work better together. The result is a transformation …

ShoreTel Circle of Excellence

ShoreTel’s Superb Diagnostics & Monitoring Upgrade

ShoreTel Diagnostics and Monitoring is a web-based tool that provides detailed information about performance and health of your ShoreTel system. The clean interface of diagnostics and monitoring within ShoreTel 14 provides clear visibility and proactive monitoring of the quality of calls, bandwidth utilization, performance of system components, and other parameters of the system, with relevant information consolidated and collected in an easy-to-use format. Let’s review Diagnostics and Monitoring in more details. Easy access from the …