maintenance

What makes a good UC platform maintainer?

I’ve enjoyed working in the telecoms industry for nearly three decades and during that time have come across a variety of different engineering and support models rolled out to customers. From the complex global multi-site solution to the simple system, there are key questions that should always be asked of your maintainer. 1. Knowledge – How much experience and expertise do the support team have? Check what accreditations the engineers have and that they are …

smsconversation

Visual Voicemail – What a wonderful thing!

By: Emma McCormack, Marketing Director, ShoreTel APAC You know that moment when something changes your life, and you didn’t see it coming? I had another one this week. I was driving somewhere and had missed a couple of work calls. I knew theoretically there was a way to call into my voicemail remotely, but it was going to involve passwords, prompts and a phone number that for the life of me I couldn’t remember. Even …

Complaints

Guide to the 0844/0845 and 0870/0871 number changes

From June 2014, it will be illegal to provide a 084*, 087* or similar number for a customer complaints line. The law was passed on 13th December 2013 as part of “The Consumer Contracts Regulations 2013″ and is coming into force on 13th June 2014. The reason behind these changes is simply because Customers should not be made to pay extra for attempting to rectify problems which are not their fault Call centres are expected …

Unify Logo & Strapline

Unify Announces release of OpenScape Business X1

The OpenScape Business (OSB) family has now been established for a year and has been a huge success offering customers a flexible portfolio for up to 500 users on a single site. Each system out of the box offers a huge range of features i.e. unified communications, IP telephony,  voicemail/fax to email and a skills based Contact Centre. Unify (formerly Siemens Enterprise Communications) have also remembered their existing customer base which with a simple migration path …

heartbleed

An update on Heartbleed Bug & ShoreTel Systems

As you may have seen in the news the last few days, security experts have discovered a security flaw called the Open SSL Heartbleed Bug, a significant potential threat that could impact a large number of websites and applications across multiple industries and companies.  While this is not a ShoreTel caused event, it is important for our customers and partners to know we are aware of the serious nature of this issue, and that we …

Nemertes

UC – True real-world costs

When launching a brand new Unified Communications rollout or switching to a new provider, it’s tough to determine what the actual implementation and operational costs will be – or where you may run into challenges. Sure, vendors and VARs can provide straightforward prices on initial capital costs or monthly cloud services. But what about your internal staffing costs, managed services, maintenance, training and certification, and on-going licensing? Nemertes Research has spent nearly a decade researching …

ShoreTel Dock lightning connector

ShoreTel Dock – Lightning Connector

They say lightning never strikes the same place twice. But with the ShoreTel Dock, your mobile phone can become your deskphone – allowing you to use only one device whenever you return to your home base (or office if that’s where your Dock is). The ShoreTel Dock is the first and only business-grade device that transforms Apple® iDevices into desk phones for the mobile generation. Merging the benefits of a desk phone (audio quality, always-on …

TDM to VoIP

Seven Steps to a Pain-Free Migration to VoIP

Seven Steps to a Pain-Free Migration to VoIP Workers want to be able to collaborate and communicate wherever, whenever and however it is convenient, and unified communications (UC) systems can give them that freedom. With a UC system that knits together VoIP telephony, instant messaging, mobility, presence, and collaboration capabilities into a seamless business environment, organizations can boost employee productivity and lower costs. But a UC deployment, like all IT projects, must be carefully planned …

WiFi planner

WiFi Coverage planning has never been so easy

New planner tool makes WiFi deployment a breeze Datasharp Integrated Communications is pleased to announce that the latest WiFi planner tool from Aerohive is now available.  Managing multiple access points can be a headache, especially when you consider today’s/tomorrow’s requirements for: Voice over WiFi Tracking Security and compliance Greater bandwidth requirements Guest Access Smartphone connectivity Aerohive helps simplify networking by reducing the cost and complexity of distributed enterprise deployments with cloud-enabled networking solutions. These solutions, …

ShoreTel virtualization

ShoreTel Virtualisation – Make your UC Even More Flexible

ShoreTel Delivers Benefits of Customizable Virtualisation without the Complexity for All Sized Businesses. Customers can mix-and-match hardware-based and virtual appliances for highest reliability and scalability at the lowest cost ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions for the cloud and premises, today launched ShoreTel Virtualisation release 14.2 which allows companies of all sizes to deploy a ShoreTel communications system in a virtual environment. ShoreTel 14.2 delivers greater …