WiFi planner

Is Your Wireless Network Letting You Down?

It’s quite often the case that we upgrade our internet circuit, get great speeds but we don’t feel the benefit in our office mobile devices. Why is that? We previously touched on the importance of making sure you have a good quality, correctly programmed router, as this can make a world of difference to your internet speeds. The second most common factor for businesses not getting the most from their super-fast internet connection is a poor …

Non-Geo Numbers

Non-Geographic Numbers (NGN) & Revenue Share Numbers: UK Legislation Changes

On the 13th June 2014 it will be against the law for UK businesses to force existing consumer customers to use NGN revenue share numbers. Businesses will have to provide a telephone number that charges basic (local) rate or less for them to call. The Background The Consumer Rights Directive (CRD) was passed by the EU in October 2011 and was transposed into UK law in December 2013. The CRD comes into force in all EU …

Jessie May Donation (Will Wood of Datasharp)

Datasharp Team raise £1,000 for Jessie May Trust

Doing our bit We were very pleased to present a £1,000 cheque to our chosen charity, Jessie May Trust, after a number of recent events held by the team here, including cake sales, an office swear-box and other physical challenges. At an event hosted by Simply Health, some of our team were able to hear the real-life stories of families supported by Jessie May and understand how the money raised would help families of severely …

IT-team

The new CIO Challenge – Millennials

The below video is a thoroughly thought-provoking piece for anyone needing to consider how to adapt to the modern ways of working, which are necessary in order to take & retain new talent and also to get the most out of their business, looking to the future. With Millennials representing a significant percentage of the workforce, businesses are looking to move with the times and ensure that collaboration and effective flexible working environments are helping …

maintenance

What makes a good UC platform maintainer?

I’ve enjoyed working in the telecoms industry for nearly three decades and during that time have come across a variety of different engineering and support models rolled out to customers. From the complex global multi-site solution to the simple system, there are key questions that should always be asked of your maintainer. 1. Knowledge – How much experience and expertise do the support team have? Check what accreditations the engineers have and that they are …

smsconversation

Visual Voicemail – What a wonderful thing!

By: Emma McCormack, Marketing Director, ShoreTel APAC You know that moment when something changes your life, and you didn’t see it coming? I had another one this week. I was driving somewhere and had missed a couple of work calls. I knew theoretically there was a way to call into my voicemail remotely, but it was going to involve passwords, prompts and a phone number that for the life of me I couldn’t remember. Even …

Complaints

Guide to the 0844/0845 and 0870/0871 number changes

From June 2014, it will be illegal to provide a 084*, 087* or similar number for a customer complaints line. The law was passed on 13th December 2013 as part of “The Consumer Contracts Regulations 2013″ and is coming into force on 13th June 2014. The reason behind these changes is simply because Customers should not be made to pay extra for attempting to rectify problems which are not their fault Call centres are expected …

Unify Logo & Strapline

Unify Announces release of OpenScape Business X1

The OpenScape Business (OSB) family has now been established for a year and has been a huge success offering customers a flexible portfolio for up to 500 users on a single site. Each system out of the box offers a huge range of features i.e. unified communications, IP telephony,  voicemail/fax to email and a skills based Contact Centre. Unify (formerly Siemens Enterprise Communications) have also remembered their existing customer base which with a simple migration path …

heartbleed

An update on Heartbleed Bug & ShoreTel Systems

As you may have seen in the news the last few days, security experts have discovered a security flaw called the Open SSL Heartbleed Bug, a significant potential threat that could impact a large number of websites and applications across multiple industries and companies.  While this is not a ShoreTel caused event, it is important for our customers and partners to know we are aware of the serious nature of this issue, and that we …

Nemertes

UC – True real-world costs

When launching a brand new Unified Communications rollout or switching to a new provider, it’s tough to determine what the actual implementation and operational costs will be – or where you may run into challenges. Sure, vendors and VARs can provide straightforward prices on initial capital costs or monthly cloud services. But what about your internal staffing costs, managed services, maintenance, training and certification, and on-going licensing? Nemertes Research has spent nearly a decade researching …