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A Client Success Story

HGEM works with hospitality businesses (restaurants, pubs, hotels, catering businesses) to help them measure and improve the quality of the guest experience.

Based in Bath, HGEM has clients across the UK and internationally.

"We'd recommend StarLeaf because we feel they're clearly leaders in this field."

Steven PikeSteven PikeManaging Director, HGEM

The Challenge

HGEM wanted to reduce the excessive travel that employees were making, especially to and from London whilst ensuring they had more regular contact with their clients. 

 

They also wanted to ensure that they were getting the best use of their peoples time and they saw that adopting remote working into the culture of the business would help. 

 

The Solution

Datasharp Integrated Communications worked closely with Steven Pike, Managing Director at HGEM to design and install a StarLeaf Room System.

The solution included a high-definition camera, a large video screen paired with a StarLeaf ultra-responsive touchscreen controller and the StarLeaf app for scheduling and controlling meetings.

 

HGEM recognises StarLeaf as leaders and innovators in the field of video meetings technology.

They look forward to continuing to grow and work with StarLeaf and Datasharp Integrated Communications in the future.

 

"It's really nice to be able to see someones face and feel like you're in the room with them, despite being in different places in the world."

Ella BaronElla BaronClient Relationship Manager, HGEM

The Results

Conference Room, Desk and TV

Having the StarLeaf video meetings platform in place has enabled HGEM to more easily adopt remote working practices.

 

StarLeaf integrates with current systems (Outlook email and calendar) seamlessly allowing meeting invites to be created and sent to clients with full information and joining instructions.

 

Over time, the StarLeaf meetings solution will save a considerable amount of costs, especially travel costs, but will also create more focused time and enable HGEM to provide a better service to their clients.

"It’s enabled us to start changing the culture here when it comes to meeting remotely and collaborating with other people. We can do more of it, more often and at short notice."

Steven PikeSteven PikeManaging Director at HGEM

Need A Reliable Video Conferencing Solution?

We'll work with you to identify the best-suited solution for your business needs.

 

Arrange a discovery call with one of our experts today. We'll help you build a robust strategy that will improve collaboration and communication.

 

Call us free on 0800 032 8274 or click the button below to book a discovery call with one of our experts at a time that's convenient for you.

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Datasharp Integrated Communications is an award-winning UK provider of Unified Communications & Collaboration solutions including voice, data, mobile, video, network security and contact centre technology for businesses of 50 - 5,000 staff.

4 The Office Village
Roman Way
Bath Business Park
Bath
BA2 8SG

 

Call free: 0800 032 8274

sales@datasharp-ic.co.uk

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