Nemertes

UC – True real-world costs

First Year Costs - IP telephony

When launching a brand new Unified Communications rollout or switching to a new provider, it’s tough to determine what the actual implementation and operational costs will be – or where you may run into challenges. Sure, vendors and VARs can provide straightforward prices on initial capital costs or monthly cloud services. But what about your internal staffing costs, managed services, maintenance, training and certification, and on-going licensing?

Nemertes Research has spent nearly a decade researching real-world IP telephony and UC costs, based on what companies are actually spending, rather than what vendors say you will spend. Looking to the future, some interesting questions are:

  • What the real costs are for capital, implementation, and operations by rollout size and vendor.
  • Will Microsoft’s operational costs be higher than Cisco and Avaya’s again this year?
  • Are companies really saving money on virtual server solutions?
  • What management/monitoring tools do companies use, and how do they affect operational costs?
  • How can you use this information to secure the best deal from your providers?

As the premier ShoreTel partner in the UK, Datasharp are pleased to continue to prove not only best initial value, but also lowest total cost of ownership, whilst being a superb premium-end solution.

Methodology Summary: Nemertes conducted this research from January through March 2014. The largest concentration of rollouts (75%) happened between 2011 and 2013. They conducted both live interviews and electronic surveys of pre-qualified IT decision makers (who, in the survey, underwent stringent integrity checks to ensure they were answering questions attentively). They asked for the following information for both IP telephony and UC and divided by the number of endpoints in each: * Capital: Includes PBX, endpoint devices and licenses, servers, and other hardware required for IPT. * Implementation: Includes staff time and third-party consultants and integrators. * Operational: Includes staff time, equipment maintenance, third-party managed services, training and certification.