Could Microsoft Teams Be Your Next Business Phone System?

Could Microsoft Teams Replace Your Business Phone System?

Microsoft Teams is a digital hub that brings conversations, content, and apps together in one place. In this article, we explore how Microsoft Teams might just be the technology of choice for businesses looking to replace a legacy phone system.

In these days of flexible working, hot-desking and external sales teams working from mobile phones or tablets, real-time effective inter-team communication is vital.

Business owners and IT managers are starting to ask whether the new and improved version of Microsoft Teams, with its enhanced capabilities, might be a good replacement for their existing phone systems.

What is Microsoft Teams?

Microsoft Teams is a platform that combines workplace chat, meetings, notes, and attachments. The service integrates with Office 365 and features extensions that integrate with an increasing number of 3rd-party products party products.

As of March 2019, Microsoft announced 8 new features including a Whiteboard meeting optimisation tool, live captioning and customisable backgrounds for video. The video above (from UCToday) features Lori Wright, Marketing Executive at Microsoft discussing the roadmap for new features.

The current buzz around Microsoft Teams has UK businesses excited by the prospect of a collaboration platform that delivers not only its core offering but could also be a worthy replacement for existing phone systems whilst reducing complexity and offering significant savings to boot.

The new Teams platform has something called ‘Direct Routing’ that allows for connection of SIP trunks straight to the system, cutting out a large amount of complexity and cost.

Can Microsoft Teams Replace Your Business Phone System?

Although still in its early stages, IT managers are becoming increasingly impressed by the flexibility and usability of the new Teams platform. It can, of course, be used for collaboration (IM, presence, desktop sharing, audio conferencing etc.) but it is also being pushed very hard by Microsoft as a replacement for business phone systems and video conferencing platforms: simplifying infrastructure, consolidating suppliers, reducing costs and giving users a comprehensive Unified Communications toolset.

Download The Free Whitepaper

A practical guide to moving to Microsoft TeamsClick the button below to download our free whitepaper entitled “Getting Collaboration Right – A Practical Guide To Moving To Microsoft Teams“. This whitepaper (produced by our partner Audiocodes) explores some of the issues at hand, and offers some answers, with specific focus on how enterprises can get collaboration right by moving to Microsoft Teams.

Getting Microsoft Teams Up And Running

The team at Datasharp Integrated Communications is highly trained in the implementation and support of Microsoft collaboration environments such as Skype for Business and Teams. We make sure your business gains all the benefits available from the interoperable Microsoft product set.

Moreover, where Microsoft Teams’ native capabilities end (such as contact centre, handsets/headsets, video conferencing installations, SIP gateways etc), we supplement these with a complementary range of products and services to deliver a complete end-to-end solution, across voice, data, security, mobile and video technologies.

So, if you’re considering moving from your existing phone system, or just want to understand the benefits available with Microsoft Teams, why not arrange a call or schedule a time to pop into our demo suite at Datasharp. Our experts will be happy to guide you through the available options, with no obligation.

Call us on 0800 032 8274, email us at, or use our contact form.

About Datasharp Integrated Communications

Datasharp Integrated Communications is an award-winning, leading provider of Unified Communications solutions including voice, data, mobile, video, network security, contact centre and collaboration technology for businesses of 50 – 5,000 staff.

We are a premier member of the Datasharp Group – established in 1980 – one of the longest-standing and most respected communications solution providers in the UK.

We have clients across the south of England and in Europe and our own, on-premises, 1,000 ft² Technology Suite at our Bath office, where we host regular events and showcase technology solutions for our clients. Contact us for your free comms audit or product demo.

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