Steven Pike, Managing Director, HGEM

HGEM & StarLeaf Video Meetings Platform – A Customer Success Story

In this video, we see how our client HGEM, a Bath-based business in the hospitality sector, has successfully implemented the StarLeaf video meetings platform into their business.

About HGEM

HGEM works with hospitality businesses – restaurants, pubs, hotels, catering businesses – to help them measure and improve the quality of the guest experience.

Based in Bath, HGEM has clients all over the UK and also internationally.

Challenge

The problems that HGEM were trying to solve included excessive travel (usually to and from London), getting the best use of their people’s time and being able to be in touch with clients on a more regular basis.

Our experience with StarLeaf has been easy, right from the start
— Steven Pike, Managing Director, HGEM

Solution

Datasharp Integrated Communications worked closely with HGEM and advised on the different options available. Our considerable experience as a Top StarLeaf UK Partner meant that we had no hesitation in recommending StarLeaf to Steven Pike, Managing Director at HGEM.

Steven Pike, Managing Director, HGEM

The StarLeaf room system with webcam, a large monitor screen and a control panel took just a day to install and configure with the StarLeaf app used to set up meetings and control them.

As HGEM increasingly adopts home working practices, StarLeaf has enabled the business to switch to that mode of working very easily.

The meeting invitation system integrates with Outlook calendar and allows the meeting to be created and all details sent to a client so they can go straight to it.

It’s really nice to be able to see someone’s face and feel like you’re in the room with them despite being in different places in the world
— Ella Baron, Client Relationship Manager, HGEM

Download the StarLeaf Security One-Pager

Full platform ownership means StarLeaf guarantees less than 5½ minutes of unscheduled downtime per year. Download the security one-pager to read more about the key benefits of the StarLeaf video meetings solution.

Results

Travel time, which used to intrude on staff time, has been cut dramatically. The StarLeaf app is used for screen-sharing and client demos while the conference room is used for meetings with larger numbers of attendees. It’s quick and easy to use. Staff simply walk in and press the green button on the console to start the meeting.

StarLeaf Touch 2035

As the culture at HGEM changes, meeting remotely and collaborating with other people has become more important. Meetings are now more frequent, can be arranged at short notice and there have been travel cost savings too.

StarLeaf meetings help to create more focused time and enable HGEM to provide a better service to customers.

We’d recommend StarLeaf because we feel that they’re clearly leaders in this field.
— Steven Pike, Managing Director, HGEM

About Datasharp Integrated Communications

Datasharp Integrated Communications is proud to be a StarLeaf Top 10 UK Partner. With over 20 years of experience, we can help you choose the right video meeting solution for your organisation.

For more information, pricing and a demonstration, call us free on 0800 032 8274 and speak to an expert.

Datasharp Integrated Communications is a premier member of the Datasharp Group – established in 1980 – one of the longest-standing and most respected communications solution providers in the UK.

We have clients across the south of England and in Europe and our own, on-premises, 1,000 ft² Technology Suite at our Bath office, where we host regular events and showcase technology solutions for our clients. Contact us for your free comms audit or product demo.

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