VOICE


Clear phone solutions that work


Simple telephone systems and clean contracts that perfectly fit your business. Never miss a call


With so many options available, the installation and maintenance of voice communications systems and their integration with other internal networks can be a minefield. Our unrivalled knowledge of the telecoms industry means that we are perfectly placed to give you unbiased, expert assistance in finding the right solution to meet your needs.


“Even if an alternative solution or supplier was more cost-effective, I would be reluctant to migrate. The customer service from Datasharp is excellent and you can’t compromise quality over cost.”
Chambers Administrator, 25 Bedford Row Barristers Chambers


phone systems
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TELEPHONE SYSTEMS

Whether upgrading, replacing or modernising your existing phone system, Datasharp can help.

Benefits

  • VoIP to hybrid systems and beyond
  • Bespoke solutions, tailored to your needs, from on-premise to hosted or a combination of both
  • Independent and unbiased advice
  • Over 36 years of experience

CONTACT CENTRE

Based on 100% uptime guarantee, Datasharp can provide platforms to meet the needs of even the most heavy-duty and mission-critial of contact centres.

Benefits

  • Blend voice, email, fax, SMS, social media and web-chat into a single solution
  • Performance management to maximise the effectiveness of your agents and optimise the customer experience
  • Enable scheduling and management of your valuable agent resources
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hosted telephony

HOSTED TELEPHONY

Our award-winning hosted VoIP service is ideal for businesses employing homeworkers or spanning multiple sites.

Benefits

  • A truly unified business through great communication tools
  • Fixed Mobile Convergence – Seamlessly integrate your company mobiles and smartphones to become part of your UC environment
  • Deliver video collaboration to mobile and desktop

SIP TRUNKING

Save over 50% on line rental, whilst increasing flexibility and resillience. There’s a very good reason why businesses are moving from ISDN to SIP trunk and we’d be happy to explain why.

Benefits

  • Can be up and running in less than two days
  • Average cost savings of 52% on line rental
  • Free on-net calling (between sites using our SIP trunks)
  • SIP trunks can either replace your ISDN lines or can be combined with ISDN channels for optimal business continuity
  • The perfect first step to a fully migrated IP network or unified communications platform
  • As SIP performance is largely dependent on your network performance, Datasharp can offer sound advice on business connectivity solutions such as FTTC, leased lines or MPLS networks
  • Compatible with all existing PBX phone systems (some may require an ISDN gateway)
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CALL RECORDING

A hugely valuable tool for training, dispute resolution and legislative protection.

Benefits

  • Ability to train and evaluate staff
  • The monitoring of customer service
  • Improvement of telephone standards
  • Verification of verbal orders and conversations
  • Resolution of disputes
  • Reduction in non-work related phone calls

INBOUND SERVICES

Our Inbound service provides online access to a full range of call routing, monitoring and management tools to empower your business and drive customer service.

Versions

  • Contact Point for sole traders or single site businesses that want to set up and change call routing plans according to opening hours and staff availability.
  • Contact Path for multi-site or multi-department organisations looking to route calls by caller identity, by caller location, to the right account manager or for hunt group routing across particular teams.
  • Contact Pro offers call centre functionality for businesses that place high value on customer service and want to deal with calls more effectively and without missing any.

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LINES AND CALLS

We have access to multiple vendors to provide you with access to the markets best tariffs. As a top-10 UK BT wholesale partner, Datasharp provides clients with an uncompromising level of support for all aspects of BT’s network services

Benefits

  • Savings of up to 43% off BT’s current tariffs whilst still using their world-leading network
  • Free fraud monitoring service
  • Experienced and professional customer service team
  • Online reporting and management portal

CONFERENCING & COLLABORATION

Datasharp provides you with all the tools to stay connected.
Whether you’re looking for a free conference call service, a managed account with video conferencing, or operator-assisted calls, we’ve got the right package for you.

Benefits

  • We have a huge 5,000 user, Enterprise grade hosted conferencing bridge
  • Great cost savings compared to the usual suspects, such as BT ConnectMe and Webex
  • Share your screen, share slides, share files
  • You can be up and running within just a few minutes
  • Video Conferencing
  • Optional fully managed service, including conferencing specialist and assisted calls
  • Over 130 International dial-in numbers
  • Webcasts & Event Hosting

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“I’ve had bad experiences with telephony providers in the past”

Relationships with customers and partners take centre stage at Datasharp: our key aim is to build your trust.


“I need a solution that is completely tailored to my needs”

At Datasharp, we don’t just sell off-the-shelf solutions: our team of experts will work with you to establish your needs in order to offer the best possible solution.


“I need a local firm in case things go wrong”

Datasharp have group offices across the UK, plus agreements with strategic partners around the globe, meaning that we can offer you installations and support no matter where you are.


Looking for Unified Communications?

With our full service covering consultancy, project management, sales, installation, maintenance and training, Datasharp are perfectly placed to assist with all of your voice solutions needs.

Contact Us To Find Out More