“ShoreTel’s single solution architecture”

SMOOTH UPGRADE, SMOOTH MOVE

From poor service and systems to Datasharp; the perfect solution.

“Excellent advice, installation and support from start to finish… Datasharp are the best by a very wide margin”
Head of IT, Sustain Ltd

THE CHALLENGE


“We had a fairly ongoing troubling relationship with another telephony support company,” explains Kevin Maitland, ICT Associate at Sustain. “The previous company didn’t take a very proactive approach to fixing issues with our old phone system and each time they tried to implement something new it would just create different problems.

THE SOLUTION


The ShoreTel Unified Communications system was deployed with N + 1 resilience on a server with ShoreTel switches. They also chose ShoreTel for adding Enterprise Contact Center to cater for future contracts they will deliver. SIP trunks delivered the flexibility they needed for their location move.

THE RESULT


Datasharp were able to offer a migration solution that allowed us to move premises and to run an alternative system more or less in parallel with the new system to make sure the transition was going to be seamless. “It worked perfectly, like a dream.”

Would you like this article as a PDF? >> Click Here to Download

Sustain Case Study from Datasharp IC

Arrange a demonstration

To see how we can help you improve your business performance

Make An Appointment