PARTNERS

Working together to create a total solution from the best the market has to offer

ShoreTel provide a complete range of Unified Communications solutions, encompassing IP phones, Contact Centres, Mobile Phone integration, eFax, Instant Messaging, collaboration and much more.

AWARDS INCLUDE

  • Champion Partner
  • International Circle of Excellence Award
  • “World-Class” Customer Satisfaction Award (over 95% average)
As a proud winner of the ShoreTel Circle of Excellence (of which there are only 2 in EMEA) and holder of ShoreTel’s ‘World Class Customer Satisfaction’ award, Datasharp are uniquely placed to provide the full range of ShoreTel’s unified communications solutions.

ShoreTel’s ‘Brilliantly Simple’ approach

ShoreTel solutions don’t replace old phones; they replace old thinking. ShoreTel created a world class voice over IP (VoIP) telephone system that is reliable and flexible so it’s easy to deploy, manage and use.

Datasharp will customize a VoIP solution best suited for your company’s needs and specifications. We bring together VoIP, unified communications, contact centre, and enterprise mobility solutions with plug and play features that are brilliantly simple.

We customize ongoing training for your end users and administrators, and offer 24/7 support. ShoreTel systems provide superior service with the lowest total cost of ownership. With Datasharp’s dedicated customer service team you can be assured your business will have everything you need now and in the future.

Mobility

ShoreTel Mobility’s least cost routing technology not only routes mobile calls via the cheapest path, inside and outside the enterprise, but is also one of the only solutions to use VoIP over WiFi on leading smartphones and tablets to drive costs down and increase user productivity.

The ShoreTel Mobility solution makes it easy for your workforce to communicate on the devices of their choice. From any location (office, home, hotspot) they can access a full suite of mobile unified communications.

Businesses are deploying ShoreTel’s mobile workforce solution to address the key challenges associated with BYOD demands from employees, soaring roaming charges, poor in-building coverage and integration into the corporate PBX and unified communications systems. Not only is ShoreTel Mobility an inherent component of the ShoreTel unified communications system, it also easily integrates with other PBX and UC systems including those from Cisco, Avaya, and Microsoft

Enterprise Contact Centre

Customers expect higher levels of service than ever, and multi-site contact centres are now the norm. ShoreTel Contact Center solution easily connects the right agent at the right time. The result? Lowered costs and improved customer experiences that help transform your contact centre into a revenue centre.

ShoreTel offers flexible solutions for all types of enterprises: from smaller, less formal environments to large organizations that require call centres with sophisticated routing and reporting options, multimedia, self-service, and outbound campaign capabilities.

As a premium ShoreTel Contact Center provider, Datasharp offers a powerful and reliable capability configured exactly to the needs of your organization.

Consultation and Project Management

Datasharp provides consultation and project management services to help organizations meet their business objectives. By creating new ideas and implementing forward thinking, we help you find the right solution. Our team has become one of the greatest business changing planners in history.

Our Unified Communications teams are experts in a variety of telephony technologies and services. Our mission is to help you connect, run and grow your business through superior technology and outstanding service.

Installation and Maintenance

Through our highly qualified and experienced teams, Datasharp offer installation and maintenance of ShoreTel solutions and technologies, helping you coordinate your strategies and focus on your business. Enjoy the benefits and conveniences of these new technologies, and let us worry about the details.

As a market-leader in telephone systems and Unified Communications (UC), UNIFY provide a wealth of solutions to cater for your important business communications needs. Some examples of recent Datasharp awards are as below:

AWARDS INCLUDE

  • Master Unify Openscape Business Partner
  • Authorized Unify Openscape Voice Partner
  • Reseller of the Year UK (multiple years)
  • Reseller of the Year EMEA (multiple years)
  • Technical Excellence Award
  • Winner of multiple Customer Care Awards
As UNIFY’s No.1 partner in the UK (and 6th Globally), Datasharp are extremely proud of the excellent relationship we’ve had over the last 15 years together.

UNIFY (formerly Siemens) is delighted to present Datasharp with our Reseller of the Year awards 2012 for UK & EMEA out of 200 partners throughout Europe. As a UNIFY/Siemens partner for over 25 years they have made an outstanding contribution to sales as well as demonstrating exceptional services to their customers, they thoroughly deserve these awards.

Unified Communications (UC) enables people to collaborate more fluidly, making individuals, workgroups, departments and consequently all employees more efficient.

When built into business processes, Unified Communications impact the bottom line by cutting costs, reducing cycle time, cutting latency and improving the customer experience. Unified Communications also help deliver business agility whilst reducing the cost and complexity of communication and collaboration.


As a world leader in the SMB and Enterprise communications space, Cisco are a powerhouse of cutting edge technology, designed to meet the needs of forward thinking businesses.

HIGHLIGHTS

  • Fully Accredited Cisco Enterprise and SMB Unified Communications Partner
  • Cisco TOP-3 UK Reseller
  • Accreditations include CCNA/CCNP/CCNAS/CCDA

Believing that your SMB communications solution in today’s competitive business environment should be simple, powerful and cost effective, LG Ericsson offer a range of pure IP communications solutions to meet the needs of today’s dynamic businesses.

HIGHLIGHTS

  • Ericsson LG Top 10 UK Reseller
  • Repeat Customer Satisfaction Awards
 

Market-leader in Video Conferencing systems and integration with room-environment systems and Microsoft systems (Lync/Office 365)

HIGHLIGHTS

  • Polycom Solution Advisor Accredited
  • Polycom VC Environments Gold Partner
  • Polycom VC Infrastructure Gold Partner
 

  • Datasharp are an SJS Premium Partner
  • Optymyse4™ by SJS Solutions is a dynamic, premium, multi-media contact centre analytics tool, that impacts profoundly on agent behaviour, creates an inspiring contact centre environment, engages and motivates contact centre agents and offers unlimited configurability
  • Wallboards for your contact centre to turn ‘good customer service’ into ‘excellent customer service’
“Improving Customer Care” is the cornerstone of SJS’s philosophy in creating their superb Optymyse range of wallboards for contact centre environments. The purpose and benefits of Optymyse are:

Engage with, motivate, encourage and empower agents
Increase competitive advantage
Drive changes in agent behaviour
Drive customer loyalty
Reduce customer complaints
Deliver outstanding customer care

Whether at Datasharp’s technology centre or via an online demo, we would strongly recommend that you take the time for a demo of Optymyse.

 

Datasharp are Oak Telecom’s premium reseller of Call Recording, Call Logging and CTI (Computer Telephony Integration) products in the UK

HIGHLIGHTS

  • Highest Technical accreditation for installation and support of all products
  • Aerohive Gold Partner Award
 

Dell SonicWALL offers a comprehensive lineup of industry-leading network security and data protection solutions, incuding firewall, secure remote access/SSLVPN, anti-spam/email security and continous backup and recovery, plus centralised management and reporting.

ACCREDITATIONS

  • Dell Preferred Premier Partner
  • Dell SonicWALL security certified partner
  • SonicWALL CSSA and CSSP Engineers in-house
 

We take a flexible and consultative approach to supplying mobile devices to our customers, taking the time to fully understand the business needs, whether to reduce mobile roaming charges, fast data connection, enhancing coverage or simply reducing cost.

HIGHLIGHTS

  • O2 Enterprise Partner
  • Vodafone Silver Partner
  • EE Accredited
 

Aerohive delivers an open mobility platform that simplifies and transforms the Connected Experience™, through information, insights, and applications.

Aerohive’s Connected Experience is built on three core solutions that unlock the potential of mobility, and make networks easier to design, deploy, and manage:

Cloud Networking

Unified management designed to simplify administration with enhanced visibility and control, smarter troubleshooting, and flexible deployments through public, private, and on-premises solutions.

Great Wi-Fi

A fully distributed control architecture increases speed, scale, and resiliency, providing a foundation for connectivity that is supported by access layer switches and branch routers.

Applications & Insights

Business and IT applications that increase engagement and fuel business intelligence, powered by APIs, big data, and a partner ecosystem.

HIGHLIGHTS

  • Aerohive Professional Accreditation
  • Aerohive Gold Partner Award