“Again ShoreTel’s single solution architecture was the right choice for Hobart”

A ONE STOP SHOP FOR ALL YOUR COMMS

Hobart UK is a renowned market leader in commercial catering equipment, manufacturing cooking equipment – under the Bonnet brand – warewashers and food preparation machines for the foodservice industry.

Hobart provides cost effective solutions fully supported by service and parts throughout the UK, benefiting every size and style of catering operation.

“The team are very approachable, very friendly and always do what they say they’re going to do. We’ve dealt with a lot of different suppliers in the IT marketplace and when you find one that you get on with, generally you do tend to stay with them. They’re probably our best supplier.”
Phil Sugrue, Business Support Analyst

THE CHALLENGE


“The challenge was that we were a distributed company,” says Phil Sugrue, Hobart’s Infrastructure Manager. “Initially Datasharp was brought in to look at our setup and propose something new for us. We were implementing a new server system which we were going to require our regional offices to use. We were updating various technologies and upgrading to a Citrix environment across our wide area network so we essentially needed more bandwidth and some smarter routing on top of that.”

THE SOLUTION


Initially ShoreTel was deployed across 3 sites UK wide with a contact centre to managed the customer service calls. Those 3 sites then merged into one and everything was centralised.

Multiple lease lines give them resilience on internet and voice services that are running through high availability firewalls. The contact centre utilises call recording and there is a site wide Wi-Fi solution for flexible working.

THE RESULT


“The team are very approachable, very friendly and always do what they say they’re going to do. We’ve dealt with a lot of different suppliers in the IT marketplace and when you find one that you get on with, generally you do tend to stay with them. They’re probably our best supplier.”

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Hobart Case Study from Datasharp IC

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