Unify Openscape Business. “It’s an easily managed system”

A COMPLETE COMMUNICATIONS SOLUTION

Dickies is the largest global workwear manufacturer. Its European arm employs over 200 people and supplies workwear, leisurewear and footwear to 5,000 customers across the UK, Europe and the Middle East.

“The easily managed system that Datasharp recommended means our service team can see the number of calls that are coming in. I haven’t come across anybody who can provide the support that they have.”
Clive Mills, IT Systems Manager, Williamson-Dickie

Mr. WordPress

THE CHALLENGE


Dickies needed a solution that spanned multiple sites. A contact centre that catered for multiple languages and to be able to roam with a cordless phone between multiple sites.


THE SOLUTION

Unify Openscape Business X8 , X5W and X3 networked together. Openscape Business Contact Centre and Unify multicell-DECT cordless solution was installed, which is part of their overall phone system a Unified Communications (UC) platform. Now roaming staff remain accessible to anyone who wants to get hold of them.

THE RESULT

Dickies now have the perfect call centre solution and Mobile staff. They are very sales-orientated so their service desk is up and running the whole time, which was one of the most important things to them.

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