ShoreTel virtualization

ShoreTel Virtualisation – Make your UC even more flexible

Brad Snow Blog

ShoreTel Delivers Benefits of Customizable Virtualisation without the Complexity for All Sized Businesses Customers can mix-and-match hardware-based and virtual appliances for highest reliability and scalability at the lowest cost ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions for the cloud and premises, today launched ShoreTel Virtualisation release 14.2 which allows companies of all …

Unify Vids

New product videos for Unify OpenScape Business

Brad Snow Blog

Following the recent release of OpenScape Business, we’ve launched a new ‘Unify’ page containing all the latest brochures and product videos Please click on the below link to view: New Unify OpenScape Page                

ShoreTel ECC iPad

ShoreTel ECC 9 Released

Brad Snow Blog

Enterprise Contact Centre 9 has been Unleashed! ShoreTel have now released a new version of ShoreTel Enterprise Contact Center with updates driven by the needs of large enterprise customers, including enhanced multi-channel support that improves agent productivity and operational efficiency. ShoreTel’s Enterprise Contact Center is increasingly being used by large organizations who have a need to service more customers – …

SJS Wallboard

Saving your clients from ‘good’ customer service……

Brad Snow Blog

Optymyse4 Dynamic Wallboards ‘Good’ customer service doesn’t quite cut it nowadays.  If you want to retain your customers and provide an enviable and successful service, only words like ’Excellent’ or ‘The Best’ should be used to describe the service you provide through your contact center. We understand the challenges that contact center managers, supervisors and agents all face and can help …

Unify and DSUK Logo

More Industry Awards for Datasharp!

Brad Snow Blog

Unify Reseller of the Year 2013 We are delighted to announce that Datasharp were the proud (and I must say thoroughly deserving), winners of the Unify Reseller of the Year award at the 2013 Unify conference. This represents the 13th time Datasharp have won ‘reseller of the year’ during our 21-year relationship with Unify (nee Siemens) and is a highly coveted award in …

ShoreTel 930D

ShoreTel IP930 DECT Handset now available

Brad Snow Blog

Ideal for the receptionists, retail store staff, facilities and warehouse managers needing in-building mobility, the IP 930D delivers a comparable feature set to the IP230 in a cordless phone, including three line appearances, four function keys, three soft keys, and a 2.5 mm headset jack. One Base supports up to four handsets, and a single site or location can support …

British Airways

Datasharp ‘flying high’ with British Airways

Brad Snow Blog

We are feeling proud of our team (again!) after one of our engineers was chosen to provide specialist support for British Airways in Lyon. On the request of British Airways, our engineer was flown over to Lyon (courtesy of the airline) to assist with moving their existing telephone system to new premises. Due to the age of the new building …

Unify news

Siemens Enterprise Communications unveils a new name

Brad Snow Blog

Siemens Enterprise Communications unveils a new name, a new brand and a new vision for the engaged enterprise. Unify, (formerly Siemens Enterprise Communications), is a global communications software and services company. “Our new name reflects perfectly what we do: we unify our customers’ communications systems. By synchronizing technologies, creating an engaging user experience and weaving communications seamlessly into the way businesses operate, …

ShoreTel Circle of Excellence

ShoreTel’s Superb Diagnostics & Monitoring Upgrade

Brad Snow Blog

ShoreTel Diagnostics and Monitoring is a web-based tool that provides detailed information about performance and health of your ShoreTel system. The clean interface of diagnostics and monitoring within ShoreTel 14 provides clear visibility and proactive monitoring of the quality of calls, bandwidth utilization, performance of system components, and other parameters of the system, with relevant information consolidated and collected in …

Will Wood is a Tough Mudder

“Tough Mudder” has been conquored

Brad Snow Blog

“The electrocution section (Electro Shock Therapy) was particularly unkind to me and the ‘Arctic Enema’ obstacle was brutal, but everything went well and there was a great atmosphere on the day”