heartbleed

An update on Heartbleed Bug & ShoreTel Systems

Brad Snow Blog

As you may have seen in the news the last few days, security experts have discovered a security flaw called the Open SSL Heartbleed Bug, a significant potential threat that could impact a large number of websites and applications across multiple industries and companies.  While this is not a ShoreTel caused event, it is important for our customers and partners …

Nemertes

UC – True real-world costs

Brad Snow Blog

  When launching a brand new Unified Communications rollout or switching to a new provider, it’s tough to determine what the actual implementation and operational costs will be – or where you may run into challenges. Sure, vendors and VARs can provide straightforward prices on initial capital costs or monthly cloud services. But what about your internal staffing costs, managed …

ShoreTel Dock lightning connector

ShoreTel Dock – Lightning Connector

Brad Snow Blog

They say lightning never strikes the same place twice. But with the ShoreTel Dock, your mobile phone can become your deskphone – allowing you to use only one device whenever you return to your home base (or office if that’s where your Dock is). The ShoreTel Dock is the first and only business-grade device that transforms Apple® iDevices into desk …

TDM to VoIP

Seven Steps to a Pain-Free Migration to VoIP

Brad Snow Blog

Seven Steps to a Pain-Free Migration to VoIP Workers want to be able to collaborate and communicate wherever, whenever and however it is convenient, and unified communications (UC) systems can give them that freedom. With a UC system that knits together VoIP telephony, instant messaging, mobility, presence, and collaboration capabilities into a seamless business environment, organizations can boost employee productivity …

WiFi planner

WiFi Coverage planning has never been so easy

Brad Snow Blog

New planner tool makes WiFi deployment a breeze Datasharp are pleased to announce that the latest WiFi planner tool is now available.  Managing multiple access points can be a headache, especially when you consider today’s/tomorrow’s requirements for: Voice over WiFi Tracking Security and compliance Greater bandwidth requirements Guest Access Smartphone connectivity Aerohive helps simplify networking by reducing the cost and …

ShoreTel virtualization

ShoreTel Virtualisation – Make your UC even more flexible

Brad Snow Blog

ShoreTel Delivers Benefits of Customizable Virtualisation without the Complexity for All Sized Businesses Customers can mix-and-match hardware-based and virtual appliances for highest reliability and scalability at the lowest cost ShoreTel® (NASDAQ: SHOR), the leading provider of brilliantly simple phone systems and unified communications (UC) solutions for the cloud and premises, today launched ShoreTel Virtualisation release 14.2 which allows companies of all …

Unify Vids

New product videos for Unify OpenScape Business

Brad Snow Blog

Following the recent release of OpenScape Business, we’ve launched a new ‘Unify’ page containing all the latest brochures and product videos Please click on the below link to view: New Unify OpenScape Page                

ShoreTel ECC iPad

ShoreTel ECC 9 Released

Brad Snow Blog

Enterprise Contact Centre 9 has been Unleashed! ShoreTel have now released a new version of ShoreTel Enterprise Contact Center with updates driven by the needs of large enterprise customers, including enhanced multi-channel support that improves agent productivity and operational efficiency. ShoreTel’s Enterprise Contact Center is increasingly being used by large organizations who have a need to service more customers – …

SJS Wallboard

Saving your clients from ‘good’ customer service……

Brad Snow Blog

Optymyse4 Dynamic Wallboards ‘Good’ customer service doesn’t quite cut it nowadays.  If you want to retain your customers and provide an enviable and successful service, only words like ’Excellent’ or ‘The Best’ should be used to describe the service you provide through your contact center. We understand the challenges that contact center managers, supervisors and agents all face and can help …

Unify and DSUK Logo

More Industry Awards for Datasharp!

Brad Snow Blog

Unify Reseller of the Year 2013 We are delighted to announce that Datasharp were the proud (and I must say thoroughly deserving), winners of the Unify Reseller of the Year award at the 2013 Unify conference. This represents the 13th time Datasharp have won ‘reseller of the year’ during our 21-year relationship with Unify (nee Siemens) and is a highly coveted award in …