Job Title  Account Executive
 Department Sales
 Location Based Peasedown St John, nr Bath
 Line Manager Head of Sales & Marketing

Job Summary A Datasharp Integrated Communications Account Executive is responsible for developing long-term relationships and maximising sales opportunities, with a small portfolio of assigned customers and net new business customers. Particular focus on winning new logo business clients, to meet or exceed company goals for profitable revenue growth. Will manage relationships with other staff functions to ensure comprehensive, timely and successful delivery of Datasharp Integrated Communications solutions according to customer needs.

Dimensions / Scope of Role

  • New business sales achievement
  • Consultative selling skills in; Unified Communications, Telecommunications, Enterprise Mobility & Data Networks
  • Understanding and applying market intelligence to sales strategy
  • Account management and relationship building skills
  • Time, planning and initiative management
  • New and net new business cultivation
  • Contact development, networking and lead acquisition
  • Travel to meet customers

Key Tasks / Responsibilities

  • Achievement of sales targets, with attention to detail with accurate forecasting
  • Identify and grow opportunities, both new and net new business, within a defined territory and collaborate with Head of Sales to ensure growth attainment.
  • Implement the company’s sales process to establish a culture of consultative selling.
  • Cultivate and maintain business relationships with executive decision makers in all accounts. Develop a Trusted Advisor role.
  • Ensure the timely and successful delivery of Datasharp Integrated Communications solutions according to customer needs and objectives.
  • Plans own time and schedules meetings, effectively prepares for meetings including agenda agreement and objectives identification with the client, following up diligently with meeting minutes, responds to or escalates customer’s requests and queries.
  • Mandatory attendance and participation at sales meetings and weekly sales pipeline updates, dates to be defined by Head of Sales
  • Pipeline management and scope, growth and client expansion.
  • Manage ‘on boarding’ of new clients
  • CRM utilisation in line with Sales Division process, monitoring and reporting requirements. Maintaining customer base, accurately recording opportunities, activities, contacts and key milestones.
  • Provision of accurate sales documentation in accordance with company sales order process.
  • Attendance of company and vendor knowledge and skills training sessions.

Generic Role Competencies Communication

  • Possess excellent verbal communication skills and is confident to deal with a wide variety of people and to influence at all levels.
  • An empathetic communicator who is able to see things from the other person’s point of view and demonstrates effective listening skills.

Customer Focus / Orientation

  • Offer a quality service providing highly accurate work with good attention to detail.
  • Customer obsessed, driven by desire to succeed in both excellent customer service and exceeding monthly margin target.
  • Values our customers, anticipate and understand their needs and requests feedback, striving to achieve excellence and to improve customer satisfaction.
  • Recognise and acts quickly on opportunities to improve service and follow-up to ensure resolution and escalate without delay any issues that can be more effectively or quickly resolved by others.

Planning and Organisation

  • Forward thinking, is highly organised and plans effectively.
  • Understands the importance of timely CRM driven intelligence & ensures such data is timely, detailed and accurate
  • Demonstrates good time management.
  • Effectively utilises available resources and takes a systematic approach.

Problem Solving / Innovation / Imagination

  • Takes ownership of problems through effective resolution. Develops initiatives to resolve underlying issues that go beyond immediate problem.
  • Takes steps to minimise risks.

Resilience / Flexibility

  • Accepts criticism positively and is willing to adapt and change habitual methods of working.
  • Calm and objective under pressure.
  • Adapt approach and solutions to meet customer requirements.

Teamwork / Integrity

  • Proactively shares knowledge and experience.
  • Value and respect other opinions, treat others fairly and with integrity and encourage participation.
  • Fosters a positive work environment and promote Datasharp’s brand.

 Leadership/Driver of Business Change

  • Proactively shares knowledge and experience;
  • Value and respect other opinions, treat others fairly and with integrity and encourage participation.
  • Fosters a positive work environment and promotes Datasharp’s brand.
  • Can Do’/Positive Attitude
  • A Can Do culture in our view requires that all individuals contribute and make a difference.

Key Interfaces / Contacts

  • Senior management of Datasharp Integrated Communications
  • Sales department, external customers.
  • Work cross-functionally with Pre-sales and Engineering to develop and implement effective sales programs and priorities
  • Liaise and escalate any potential issues to Head of Sales.